Terms and Conditions
Effective Date: 1/7/2025
Welcome to Dragon Head Inc.! By using our website and services, you agree to the following Terms and Conditions. Please read them carefully.
1. Quotes and Orders
When you request a quote from us, it is valid for 30 days from the date of issuance. After this period, we reserve the right to adjust pricing.
Order Process:
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Once you approve the quote, we will send you a confirmation email.
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A 50% deposit may be required before we begin production.
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The remaining balance must be paid upon project completion.
2. Payment Terms
We accept payments via credit card, PayPal, and bank transfer. All invoices must be paid within the agreed-upon terms.
Failure to make payments on time may result in project delays or cancellations.
3. Turnaround Times
Turnaround times vary based on the complexity of the project. We will provide an estimated completion date when your order is confirmed. Please note that delays may occur due to unforeseen circumstances.
4. Design Ownership and Usage Rights
Client-Provided Designs:
You retain full ownership of any designs you provide to us for printing.
Dragon Head Designs:
Any designs created by Dragon Head Inc. remain our intellectual property unless otherwise agreed upon. You may not reproduce, distribute, or use our designs for commercial purposes without permission.
5. Cancellations and Refunds
You may cancel your order within 24 hours of placing it. After this period, cancellations may incur charges based on the progress of your project.
Refunds will only be issued for cancellations made before production begins.
6. Shipping and Delivery
We offer both local pickup and shipping services. Shipping costs will be included in your final invoice.
Dragon Head Inc. is not responsible for delays caused by shipping carriers.
7. Limitation of Liability
Dragon Head Inc. is not liable for any indirect, incidental, or consequential damages resulting from the use of our services or website.
8. Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. The latest version will always be available on our website.
By continuing to use our website and services, you agree to the updated terms.
9. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
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Phone: (530) 214-0245
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Address: Reno, NV